Agenda / Key Themes
Latest contact centre challenges
With contact centres handling large numbers of transactions on a daily basis, de-scoping and ensuring PCI DSS compliance is crucial.
Reducing the risks associated with contact centre staff
De-scoping technologies and solutions
Telephony and non-Telephony compliance problems that are often overlooked
Improving internal awareness
The responsibility for ensuring cardholder data are secure lies not only with the IT department but with staff across organisations.
Effectively communicating PCI DSS through organisations
Ensuring management and boards appreciate the importance of PCI DSS compliance
Reducing the risk of social engineering and other human error
All roads lead to PCI DSS?
PCI DSS can be seen as the most convenient convergence framework for complying with burgeoning global cyber and payments regulation:
PSD2, NIS, GDPR, ISO27001: building a framework for total compliance
The increasing role of PCI DSS in mandatory compliance frameworks
Using PCI DSS programmes to reduce the cost and burden of new regulations
From PCI to the P&L
Compliance is not just about avoiding costs, it's about driving revenues:
Using payment security to win and retain contracts
The rising costs of non-compliance
Working with vendors to meet sales deadlines
Securing new payment processes
The proliferation of new payment providers brings problems of choice and security:
Understanding the underlying processes for scope and vulnerability
New threat vectors, new counter measures
Can you trust Fintech?
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