Andrew Bontoft has over twenty five years of experience in various facets of system and network security ranging from Mainframes to Personal Computers and most fields in between. Over the past nine years, Andrew has worked in the field of digital forensics, performing Account Data Compromise investigations around the globe. He is one of the founders of the PFI organisation... Foregenix. Foregenix is an independent security consultancy primarily operating in the payment industry. Head quartered in the United Kingdom but providing global service delivery, Foregenix leverages their extensive experience and a highly competent team of security professionals to provide high end consulting services. The Digital Forensic, Incident Response background of Foregenix provides a solid foundation on which their Consulting, Penetration testing, P2PE and PCI DSS service deliveries are built.
Clive is a Senior Managing Consultant with over 10 years’ experience in Information Technology. Clive has performed many consultative engagements for retail, financial services and banking sectors in the EMEA region. Clive is currently focused on designing/assessing security controls, PCI DSS, ISO27001, GDPR and security risk/compliance. Prior to working for Cipher, Clive... worked as a Managing Security Consultant - QSA (NCC Group), Senior Security Consultant (IRM) and Senior Risk Consultant (EE), where he was designing, implementing and managing various security controls for complex networks. Clive holds the following vendor-neutral accreditations:
PCI-QSA - Payment Card Industry Qualified Security Assessor
ISO27001 Lead Auditor
CISMP – Certified Information Security Management Principals
MCSE - Microsoft Certified Systems Engineer
Olly Brough is the Business Development Director for Pay360 by Capita, an organisation experiencing exponential growth in the omni-channel payments market; serving financial services, gaming, retail and government organisations. Olly has deep and diverse experience taken from a range of organisations including Experian, Capita and a range of independent technology businesses... involved in payments, cyber security and online identity. Right now, Olly is focused on driving the growth of Pay360 to help businesses make and take payments securely in all channels whilst protecting businesses from risk.
With over twenty years experience at companies including Dell, isherrif, BT, Smart Telecom, and 3Com Ireland, John is an expert sales manager with a mastery of campaign road mapping, account development, and both internal and external sales. As the Global Head of Sales at industry leading Ground Labs, he is committed to guiding the expanding company in the quickly developing... data security software industry. Leading the Global client and partner strategy, John drives sales and partnerships with major retailers, financial institutions, airlines, manufacturers and technology companies as they utilise Ground Labs' innovative software to conduct risk assessments, and prepare for new General Data Protection Regulation (GDPR) guidelines. Leading a multi-lingual international team across EMEA, APAC, and North America, John is currently focused on developing the Ground Labs Partner Program in allowing partner companies to assist businesses with large data flows to implement PCI/DSS and GDPR Compliance programmes.
Daniel Crespi is an experienced and professional telecoms executive, with over 25 years’ wholesale and channel experience in both Australia and the UK. His expertise in the field has lead him to head up a number of successful businesses, and he is currently working with a specialised team who have developed a range of innovative solutions, including a PCI product built... for contact centres.
John is a pragmatic cybersecurity, payments and privacy specialist. He is a passionate advocate for the integration of cyber security with business objectives at both a personal and organisational level. His current research aims to improve cybersecurity assurance in contractual and regulatory relationships. John has experienced PCI DSS from all dimensions. He is currently... the Head of Payment Security easyJet, was once a QSA and also worked for Visa Europe where he was a member of the technical working groups of the Payment Card Industry Security Standards Council and actively contributed to the development of many PCI standards including DSS. He is a Chartered Fellow of the BCS, holds professional certifications in risk, privacy and security, and is a Pluralsight author.
John Greenwood has spent the last 25 years of his working life in the contact centre space. His early projects included supporting the launch of MSN for Microsoft, the National Lottery for Camelot, home shopping for Sainsbury, and the pan European e-commerce launch of Playstation2. Since then he has become a leading thinker and innovator in the sector. Over 17 years ago... he set up what was probably one of the world’s first non-voice customer contact centres, supporting his clients websites via web chat, stocking product, and delivering direct to the home. Between 2012 and 2014 John implemented the world’s first PCI DSS project to take a large international contact centre estate out of scope, whilst retaining compliant access to the legacy call recording files. Following that, John has been the leading contributor to drafting the new secure telephone payment guidelines for the PCI Standards Security Council, due to be published globally later this year.
Richard is a cyber security veteran having been actively involved in the industry since 2000. For much of that time his focus has been on PCI DSS and security as it relates to the payments industry. Richard has worked with merchant customers of all sizes and latterly been involved in delivering large scale programs to serve the compliance self-assessment validation requirements... of SMEs. His experience extends to working with leading acquiring banks and payment service providers throughout the EMEA region. Richard has held positions at a number of Cyber Security startups, with products as diverse as biometrics, digital rights management and managed security services.
Stephen is a contact-centre veteran with twenty years’ experience both merchant and vendor side. Throughout Stephen’s career his focus has been on delivering exceptional customer experiences via the appropriate use of technology. Steve has worked at some of Europe’s biggest contact centre integrators and at the world’s largest Workforce Optimization and analytics... vendor. For the last five years Steve’s focus has been on pioneering the development of self service, compliance and fraud prevention technologies for the contact centre space and has recently been awarded a patent for TrustCall’s innovative On Demand solution. He is a regular contributor and speaker at customer service and contact centre events around the world.
Allan Packer, Managing Director of Silver Lining, is an experienced Solutions Architect specialising in developing services for a host of business sectors, including; Financial Services, Insurance, Hospitality, Retail, Engineering, and Serviced Offices, among many others. His business has a particular focus on the delivery of managed contact centre, PCI solutions, complex... high end inbound voice and IT solutions, and are members of the PCI Security Standards Council. Allan, and Silver Lining, are continually looking for new ways to solve a problem - however challenging. This attitude has led to the development of innovative products, designed to answer long-standing issues which many businesses may have been facing. This approach to business has also led to an award winning company delivering outstanding service for each and every one of his customers.
Nick Rafferty is cofounder and COO of SureCloud®. Prior to founding SureCloud, Nick held roles in software development and programme management; delivering applications to improve supply chain efficiencies in retail, banking and finance. Later Nick held senior pre and post-sales support positions in a number of technology businesses in the UK and North America. Today, Nick... oversees SureCloud’s operational activities, from sales through to service delivery, and actively contributes to the direction of the SureCloud GRC Platform.
Cameron co-founded Veritape (acquired by Eckoh in 2013), to provide secure call recording solutions to businesses internationally. After identifying PCI DSS compliance as a growth area, Cameron helped invent Veritape’s patented CallGuard technology. CallGuard allows companies to remove sensitive card data from any existing call recording system. Sales of CallGuard, led... by Cameron’s teams, propelled Veritape’s significant growth, ultimately resulting in its sale to Eckoh in 2013. Cameron now helps drive Eckoh’s preeminent position of PCI DSS expertise in the contact centre field.
Schilling (Colonel, Retired) is Armor’s Chief Security Officer and is responsible for the cyber and physical security programs for the corporate environment and customer hosted capabilities.
Previous to joining Armor, Jeff was the Director of the Global Incident Response practice for Dell SecureWorks where his team supported over 300 customers with incident response... planning, capabilities development, digital forensics investigations and active incident management. Jeff retired from the US Army after 24 years of service in July of 2012. In his last assignment, Jeff was the Director of the Army’s global Security Operations Center under US Army Cyber Command. In this position, Jeff was responsible for synchronizing the global security operations/monitoring and incident response for over 1 million computer systems, on 350 wide area networks, supporting all Army organizations in over 2500 locations. Previous to this position, Jeff was the Director of the Department of Defense’s (DOD) global Security Operations Center with Joint Task Force Global Network Operations, where he managed security operations and global incident management for over 4 million globally connected computer systems.
Bob has spent over 25 years selling complex software infrastructure solutions to global accounts in EMEA, usually representing ‘challenger’ providers against established suppliers. In 2013 he joined Aeriandi as Sales Director with responsibilities for channel development and direct sales, where he has masterminded a number of innovative go-to-market initiatives and delivered... several education programs on the subject of enterprise sales strategies. Prior to joining Aeriandi, Bob was the first overseas employee for three different EMEA expansions being undertaken by young American software companies – a challenge he is now overseeing on behalf of Aeriandi.
Tony’s experience in customer management and IT spans over 25 years which has been shaped by rapid change, the rise of digital channels, the emergence of cloud computing and a re-writing of the rules for customer engagement in an increasing and diversely regulated environment. Tony’s career has tracked these developments and upon joining PCI Pal in November 2016, he... has been charged with leading Enterprise Sales throughout UK and Europe. Before joining PCI-Pal, Tony excelled in a number of business development roles with market leading organisations including BT Global Services and Dimension Data, where he delivered cloud-based contact centre solutions for leading players in the public and private sector. Tony specialises in helping organisations achieve their customer engagement ambitions by deploying innovative technologies that extend the art of the possible.
Iain has more than 30 years’ experience in the telecommunications and IT industry and in the past decade has worked across a wide breadth of roles from Engineering & Consultancy positions to leading Global Channel Sales teams and directly managing large service provider relationships for Avaya. That breadth of experience continues across a wide range of industry sectors,... from local and national government to global banking and financial markets. Iain’s focus over recent years has centred around fintech, especially in the payment card sector of the industry. He currently holds a senior consultancy role at TrustCall, an IPI Company, where he advises customers on compliance solutions for PCI-DSS as well as wider security strategies around Identification and Verification technologies.
David has been a telecommunications professional for a number of years now and prior to joining PCIPal back in 2014, David headed up the channel and partner function for leading cloud telecommunications companies. Within PCIPal he is responsible for developing the channel as a route to market. He brings a wealth of partner management experience to the team with experience... across many sectors.
Sudeep Venkatesh is a noted expert in data protection solutions, bringing over a decade of industry and technology experience in this area to HPE Security – Data Security. His expertise spans data protection in Hadoop and Big Data ecosystems, security infrastructures, cloud security, identity and access management, encryption, and the PCI standards both for the commercial... and government sectors. He has worked on numerous global security projects with Fortune 500 firms in the United States and globally. At HPE, Sudeep is Global Head of PreSales for Data Security, with responsibility over designing solutions for some of HPE Security's largest customers in the end-to-end data protection portfolio. This includes email, file and document encryption, as well as the protection of sensitive data in databases, applications and payments systems. Prior to this, he was part of the Sales Engineering team at RSA Security where he designed technical solutions for some of its largest customers.
Oliver is SureCloud's Head of GRC Products with the task of designing and developing GRC Applications. His remit includes delivering high level product demonstrations and providing SME support. Oliver brings over seven years of industry experience to SureCloud and he is also responsible for the company's Information Security Management System for ISO 27001 certification.... Prior to joining SureCloud, Oliver implemented an Enterprise GRC framework at one of the UK's largest Aerospace and Defense companies. His key responsibilities included designing the framework and configuring similar software applications to that at SureCloud. Oliver was also the lead communicator with IT for the on-premises installation of the Applications. He delivered hands on training, provided support to senior executives and managed the Business-as-Usual Assessments (BAU) and reporting processes.